Question 1

What are these products and what are they intended for?

Accepted Answer

All items sold by Chrome Labs are reference compounds and research materials supplied strictly for in-vitro laboratory research. They are not therapeutic products, not food, not cosmetics, and are not for human or animal consumption.

Question 2

Are the products third-party lab tested? Where can I find the COA?

Accepted Answer

Every batch is tested by an independent lab via HPLC and mass spectrometry. The current batch Certificate of Analysis (COA) is linked on each product page, and prior batches are available on request through the contact form.

Question 3

How does shipping work?

Accepted Answer

Orders are typically processed within approximately 48 hours after payment confirmation. Chrome Labs ships within the United States only. USPS shipping is $10, or free on a $250 or more pre-discount merchandise subtotal. Expedited shipping is available at checkout for $19.99.

Question 4

How does Research Volume Pricing work?

Accepted Answer

Savings apply automatically to each SKU independently: buy 2 of the same SKU and save 10%, buy 3–4 and save 15%, and buy 5 or more and save up to 20% when that SKU is eligible. Mixed SKUs never combine to reach a tier, and 10 or more units do not unlock a discount above 20%.

Question 5

Can I use WELCOME10 with Research Volume Pricing?

Accepted Answer

WELCOME10 is a single-use 10% first-order incentive. Merchandise percentage discounts do not stack; when both are eligible, Chrome Labs applies the better merchandise discount. Free USPS shipping may still apply based on the pre-discount merchandise subtotal.

Question 6

Can I purchase for personal use?

Accepted Answer

No. All sales are restricted to qualified researchers, laboratories, and institutions. Every checkout requires acknowledgement that the order is for laboratory research use only and not for human or animal consumption.

Question 7

What is your return and refund policy?

Accepted Answer

All sales are final for unwanted products, ordering mistakes, change of mind, and routine returns or exchanges. Damaged, incorrect, or missing merchandise claims must be submitted within 72 hours of carrier-confirmed delivery with the order number, issue description, supporting photos where relevant, and an unboxing video showing the sealed package being opened. Chrome Labs may issue a replacement or refund when appropriate.

Question 8

How can I verify a lab report is authentic?

Accepted Answer

Every COA lists the testing lab, batch number, and test date. You can contact the issuing lab directly with the batch number to confirm authenticity, or email support@chrome-labs.com and we will connect you with the analyst who signed the report.

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