Question 1

What are these products and what are they intended for?

Accepted Answer

All items sold by Chrome Labs are reference compounds and research materials supplied strictly for in-vitro laboratory research. They are not therapeutic products, not food, not cosmetics, and are not for human or animal consumption.

Question 2

Are the products third-party lab tested? Where can I find the COA?

Accepted Answer

Every batch is tested by an independent lab via HPLC and mass spectrometry. The current batch Certificate of Analysis (COA) is linked on each product page, and prior batches are available on request through the contact form.

Question 3

How should I store the compounds?

Accepted Answer

Unreconstituted lyophilized peptides should be stored sealed at -20°C for long-term stability. Reference standards and small molecules follow the storage guidance printed on the COA. Once reconstituted, most peptides should be stored at 2-8°C and used within the window described in the product's storage guide.

Question 4

How does shipping work? Do you use cold chain?

Accepted Answer

Standard orders ship Monday to Friday within 48 hours of payment confirmation. Standard delivery is 5-7 business days; expedited is 3-5 business days. Cold-chain shipping (ice packs, insulated liners) is applied automatically to temperature-sensitive SKUs at no extra charge.

Question 5

Do you offer volume or kit discounts?

Accepted Answer

Yes. Multi-unit purchases and researcher kits qualify for tiered discounts that apply automatically at checkout. For institutional or bulk orders above kit size, contact us with 'Wholesale' in the subject line.

Question 6

Can I purchase for personal use?

Accepted Answer

No. All sales are restricted to qualified researchers, laboratories, and institutions. During account creation you complete a research-use attestation, and every checkout requires re-acknowledgement that the order is not for human or animal consumption.

Question 7

What is bacteriostatic water and do you sell it?

Accepted Answer

Bacteriostatic water is sterile water with 0.9% benzyl alcohol added as a preservative, commonly used in laboratory settings for reconstituting lyophilized reference compounds. We stock research-grade bacteriostatic water alongside standard sterile diluents.

Question 8

How do I reconstitute a lyophilized peptide?

Accepted Answer

Reconstitution volume depends on the target working concentration in the research protocol. Calculate the exact diluent volume from the peptide mass and desired working concentration. Use aseptic technique and slow addition down the vial wall to preserve peptide integrity.

Question 9

What is your return and refund policy?

Accepted Answer

Unopened, factory-sealed units may be returned within 14 days for a full refund minus return shipping. Once an order enters the shipping process, refunds are no longer available. See the Refund Policy page for full terms.

Question 10

How can I verify a lab report is authentic?

Accepted Answer

Every COA lists the testing lab, batch number, and test date. You can contact the issuing lab directly with the batch number to confirm authenticity, or email support@chromelabs.com and we will connect you with the analyst who signed the report.

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