Last updated: September 2026.
All Sales Are Final
All sales are final for unwanted products, customer ordering mistakes, change of mind, routine returns, and exchanges. By placing an order, you acknowledge that your purchase is non-refundable and non-returnable except as described below.
Damaged, Incorrect, or Missing Merchandise
If merchandise arrives damaged, is incorrect, or is missing, contact us at support@chrome-labs.com within 72 hours of carrier-confirmed delivery. Include your order number, a description of the issue, supporting photographs where relevant, and an unboxing video showing the sealed package being opened and the claimed issue.
Keep the package, contents, and any damaged product until the claim is resolved. Chrome Labs reviews each claim individually and may issue a replacement or refund when appropriate. Submission does not automatically guarantee either remedy.
Lost or Undeliverable Packages
Chrome Labs is not responsible for packages marked as delivered by the carrier. If a package is returned as undeliverable because of an incorrect address, additional shipping fees may apply to reship. No refund is issued for an undeliverable package.
Contact
For order support, contact us at support@chrome-labs.com with your order number.