Last updated: July 2026. This Privacy Policy applies to chromelabs.com and all purchases made through it.
1. Who We Are
Chrome Labs LLC operates chromelabs.com, an e-commerce store selling research-grade peptides and research chemicals for laboratory use. Contact us at support@chromelabs.com or by phone at +1 (302) 555-0134.
2. Information We Collect
When you visit our site or place an order, we may collect the following:
- Identity information: legal name, business/institution name, entity type, buyer category, field of research, age verification (21+ requirement), and researcher e-signature.
- Contact information: email address, phone number, shipping and billing address.
- Order information: products purchased, order history, transaction amounts.
- Payment information: processed securely by our payment providers — Chrome Labs does not store full card numbers or payment credentials. Manual payment methods (Zelle, Cash App, Venmo) are handled outside our systems.
- Device and usage data: IP address, browser type, pages visited, referral source — collected via analytics tools to improve site performance.
- Communications: emails or messages you send to our support team.
3. How We Use Your Information
- To process and fulfill your orders.
- To send order confirmations, shipping notifications, and tracking information.
- To respond to support requests and customer inquiries.
- To verify age eligibility (21+) and researcher qualification as required by our terms.
- To detect and prevent fraud and unauthorized transactions.
- To analyze site usage and improve our website experience.
- To comply with applicable legal obligations.
4. How We Share Your Information
Chrome Labs does not sell your personal information. We may share your information only with trusted third-party service providers who assist in operating our business, including:
- Payment processors: to securely handle transactions.
- Shipping carriers: to fulfill and deliver orders.
- Email delivery providers: to send transactional and support communications.
- Cloud infrastructure and analytics providers: to host our platform and understand site usage (data is anonymized where possible).
- Legal authorities: if required by law, court order, or to protect our rights.
All third-party providers are required to handle your data securely and only for the purposes we specify.
5. Cookies
Our website uses cookies and similar tracking technologies to maintain session data, remember cart contents, verify age-gate acknowledgment, and analyze site traffic. Essential cookies are always on. Optional analytics cookies can be managed from the cookie banner. You may also disable cookies in your browser settings, though some site functionality may be affected.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including fulfilling orders, resolving disputes, and complying with legal obligations. Order records and signed researcher qualification agreements are typically retained for a minimum of 7 years for accounting and compliance purposes.
7. Data Security
Chrome Labs implements reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All transactions are processed over encrypted HTTPS connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete information we hold about you. You may export or delete your data at any time from Account → Settings & privacy. Deletion soft-deletes your account and anonymizes personal information on past orders (order totals and SKUs are retained for accounting). To submit a data request, contact us at legal@chromelabs.com. We will respond within a reasonable timeframe in accordance with applicable law.
9. Children's Privacy
Our site is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us with personal information, contact us immediately at support@chromelabs.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
11. Contact
Privacy questions: legal@chromelabs.com · +1 (302) 555-0134